Contractual document

Terms & Conditions

Last updated: 19/07/2026

1. Introduction

These Terms govern the distance sale of digital products and services through the website velquoro.shop, operated by Velquoro. Placing an order constitutes full acceptance of these Terms.

2. Seller and market

Sales are made by Velquoro to consumers and professionals residing in all countries of the European Economic Area (EU 27 + Iceland, Liechtenstein, Norway) and in the United Kingdom.

3. Products and availability

Product descriptions and previews are indicative. Digital products/services are made available online; requirements and scope of each package are described on the relevant product page. In the event of unavailability, a full refund will be offered.

4. Prices and invoicing

Prices are expressed in Euros and include VAT at the rate of the country of destination (EU OSS scheme). Velquoro issues an electronic invoice or commercial receipt compliant with Italian and European tax legislation.

5. Payment

The following methods are accepted: credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, SEPA bank transfer. Payments are processed through PCI-DSS certified gateways (Whop, Stripe, PayPal). Velquoro does not store card details.

6. Delivery of digital products/services

Purchased digital products and services are delivered/made available online (download link, access to the platform or start of the service) immediately or within the timeframe indicated on the product page — there is no physical shipment. It is the User's responsibility to provide a valid email address and to meet any technical requirements described.

7. Right of withdrawal for digital content (Legislative Decree 21/2014)

For digital content and services, the consumer has a 14-day right of withdrawal. However, pursuant to Art. 59, para. 1, lett. o) of the Consumer Code, the right of withdrawal is waived once performance of the service has begun / the download or access to the digital content has started with the consumer's prior express consent and acknowledgement of the loss of the withdrawal right. Where applicable, requests should be sent to hello@velquoro.shop stating your order number.

8. Legal guarantee of conformity

Digital products and services benefit from the legal guarantee of conformity pursuant to Legislative Decree 170/2021 (transposing EU Directive 2019/770 on digital content). In the event of a lack of conformity, the consumer is entitled to have conformity restored or, alternatively, to a proportionate price reduction or termination of the contract.

9. Complaints and dispute resolution

Complaints should be addressed to hello@velquoro.shop. In the event of an unresolved dispute, the consumer may use the European Commission's ODR platform: ec.europa.eu/consumers/odr.

10. Applicable law and jurisdiction

The contract is governed by Italian law. For consumers, the competent court is that of their place of residence or elected domicile, unless otherwise chosen. For professionals, the courts of Milan have exclusive jurisdiction.

11. Intellectual property

All content on the site (text, images, trademarks, logos, and the digital products themselves) is the exclusive property of Velquoro or its respective owners and is protected by copyright law. The purchase of a digital product grants the User a personal, non-transferable license to use it as described on the product page, and does not transfer ownership or resale rights unless expressly stated.