Contractual document

Terms & Conditions

Last updated: 10/09/2026

1. Introduction

These Terms govern the distance sale of clothing and accessories through the website velquoro.shop, operated by Velquoro. Placing an order constitutes full acceptance of these Terms.

2. Seller and market

Sales are made by Velquoro to consumers and professionals residing in all countries of the European Economic Area (EU 27 + Iceland, Liechtenstein, Norway) and in the United Kingdom.

3. Products and availability

Product images and descriptions are indicative. Any slight color differences are due to display rendering. Availability is updated in real time; in the event of subsequent unavailability, a full refund or replacement will be offered.

4. Prices and invoicing

Prices are expressed in Euros and include VAT at the rate of the country of destination (EU OSS scheme). Velquoro issues an electronic invoice or commercial receipt compliant with Italian and European tax legislation.

5. Payment

The following methods are accepted: credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, SEPA bank transfer. Payments are processed through PCI-DSS certified gateways (Shopify Payments, Stripe, PayPal). Velquoro does not store card details.

6. Shipping and delivery

Delivery is made by express courier within 3-7 business days within the EU. The risk of loss or damage passes to the consumer at the moment of physical delivery (Art. 63 of the Italian Consumer Code).

7. Right of withdrawal (Legislative Decree 21/2014)

The consumer has the right to withdraw without giving any reason within 14 days of delivery. Velquoro extends this period to 30 days as a commercial gesture. To exercise withdrawal, write to hello@velquoro.shop stating your order number. The full refund (including standard shipping costs) will be made within 14 days of receipt of the return.

Pursuant to Art. 59 of Legislative Decree 206/2005, products sealed for hygiene reasons are excluded from withdrawal once opened.

8. Legal guarantee of conformity

All products benefit from the legal guarantee of conformity of 24 months pursuant to Legislative Decree 170/2021 (transposing EU Directive 2019/771). In the event of a lack of conformity, the consumer is entitled to have conformity restored through repair or replacement, or alternatively to a price reduction or termination of the contract.

9. Complaints and dispute resolution

Complaints should be addressed to hello@velquoro.shop. In the event of an unresolved dispute, the consumer may use the European Commission's ODR platform: ec.europa.eu/consumers/odr.

10. Applicable law and jurisdiction

The contract is governed by Italian law. For consumers, the competent court is that of their place of residence or elected domicile, unless otherwise chosen. For professionals, the courts of Milan have exclusive jurisdiction.

11. Intellectual property

All content on the site (text, images, trademarks, logos) is the exclusive property of Velquoro or its respective owners and is protected by copyright law.